FAQ
What is your cancellation and attendance policy?
Regular attendance of scheduled therapy sessions is critical to patient progress. As a result, to better serve our growing number of patients and their families, we require everyone to follow our 85% attendance policy and respect our 24-hour cancellation policy.
What is your policy if my child is sick or has been sick recently?
When patients are sick, performance in therapy is not optimal – and in turn – less beneficial.
Please call the office at 405-252-0404 to cancel your appointment if you have experienced any of the following symptoms in the last 24 hours:
Fever over 99.5 degrees
Thick, yellow/green nasal discharge
Vomiting or diarrhea
You must be symptom-free for 24 hours, without the use of fever-reducing medications, before attending sessions.
Because we work so closely with patients, our concern is not only your child’s health, but also maintaining the health of our staff and being sensitive to the other families in the waiting room.
What should I expect from a speech language evaluation?
A comprehensive speech language evaluation addresses the areas of articulation, language, voice and fluency.
It begins with a case history completed by the patient, parent or caregiver. Usually this is completed prior to an evaluation appointment to guide the speech language pathologist in planning evaluation assessments. It includes information such as health history, developmental history, previous therapies or interventions and presenting concerns.
When you arrive for your evaluation, we will conduct a family interview to clarify any information on the case history and provide you the opportunity to ask questions and address any concerns you may have about the patient or evaluation process.
The final component is the administration of standardized and/or non-standardized assessments. These can vary greatly based on the presenting concerns and age of patient. Standardized assessments provide an objective measure of how the patient's skills compare to same age peers. Non-standardized assessments can take the form of patient/parent questionnaires, skill checklists, observations and provide significant insight in assessing disorders and guide treatment goals and interventions.
Once the evaluation is complete, we will provide you with our initial assessment and recommendations. In most cases, a formal evaluation report will be written and shared with you and, if applicable, your insurance company to obtain authorization for services. There are some circumstances when a formal, written report is not needed. In these cases, the results and recommendations will be shared with you verbally.